There were some problems with the key for my mailbox, so I decided to contact Austin Lock & Door to ask them about rekeying the lock. Owen was very flexible concerning scheduling and helped me set up an appropriate appointment time. Owen came on time, looked into the matter, did everything as he promised and solved the problem. All worked just fine when he was done. Owen was very friendly, professional and charged fair prices for the service. The whole procedure was very simple from start to finish. I am very pleased with the services and would contact Owen again if needed.