Yesterday I called Austin Lock & Door when I needed help with my bike lock and Jacob was absolutely great right from the very first minute. He scheduled an appointment for me and informed me about possible delays. In addition to saving my bike lock, Jacob provided me with some useful recommendations concerning the choice of the appropriate locks and keys, he was totally friendly and highly professional, and I appreciated his efficiency. I was pleasantly surprised with the price of the service. It was lower than the prices of the other locksmiths and, what is more, remained unchanged. I would call Jacob again for sure.